Terms of service

TERMS OF SERVICE — TRADESMAN NUTRITION

Last updated: 4 September 2026

1. Agreement

1.1

By accessing tradesmannutrition.com, tradesmannutrition.au, any regional version of our Website, browsing the Website, or purchasing Products from B-Bros LLC, trading as Tradesman Nutrition ("we", "us", "our"), you agree to be bound by these Terms of Service ("Terms").

1.2

These Terms apply to your use of the Tradesman Nutrition Website, social media platforms, digital services, and the purchase of all goods and services provided by B-Bros LLC.

2. Definitions

For the purposes of these Terms:

  • “Website” means tradesmannutrition.com, tradesmannutrition.au, and any regional or localised version of the Tradesman Nutrition online store operated by us.

  • “Products” means all supplements, merchandise, items, or services listed for sale.

  • “Order” means a purchase placed through our Website.

  • “Customer”, “you”, “your” refers to any person accessing the Website or placing an Order.

  • “Applicable Consumer Law” means any mandatory consumer protection law applicable to your purchase in the country, state, province, territory, or jurisdiction relevant to your Order.

Prices are displayed in the currency applicable to the market selected on the Website or as otherwise shown at checkout.

3. Website Use

3.1

You must not use the Website for any unlawful or prohibited activities.

3.2

You are responsible for maintaining the confidentiality of your account and for ensuring your access does not introduce viruses, malware, or harmful code.

3.3

To the maximum extent permitted by law, we are not responsible for damage to your device arising from use of the Website.

4. Pricing, Currency, Taxes & Duties

4.1

Prices are displayed in the currency applicable to the country or market selected on the Website.

This may include:

  • United States Dollars (USD)

  • Canadian Dollars (CAD)

  • Australian Dollars (AUD)

  • British Pounds (GBP)

  • New Zealand Dollars (NZD)

4.2

The applicable currency and total amount payable will be displayed before you complete checkout.

4.3

Prices may change at any time without notice.

Once an Order has been confirmed, the price applicable to that Order is final, subject to any correction required because of an obvious pricing or Website error.

4.4

Customers are responsible for any duties, taxes, customs charges, import fees, or similar charges applied to an Order where those charges have not already been collected by us at checkout.

4.5

Delivery fees, where applicable, are displayed at checkout and must be paid at the time of purchase.

5. Product Specifications, Health, Allergies & Illness Disclaimer

5.1

The appearance, flavour, texture, or colour of Products may vary between batches due to natural ingredient differences, manufacturing processes, storage conditions, or other normal variations.

5.2

You must carefully check the ingredient list, nutritional or supplement information, allergen information, warnings, and usage instructions before consuming or using any Product.

5.3

Tradesman Nutrition does not provide medical advice.

Information provided on the Website, Product packaging, advertising, social media, emails, or other marketing materials is provided for general informational purposes only and does not replace professional healthcare advice.

5.4 Allergies, Sensitivities & Adverse Effects

To the maximum extent permitted by applicable law, Tradesman Nutrition is not liable for allergic reactions, sensitivities, illnesses, injuries, or adverse effects arising from:

  • failing to read or follow Product label directions or warnings;

  • known or unknown allergies, intolerances, or sensitivities;

  • interactions with medications, supplements, medical conditions, or other substances;

  • consuming more than the recommended amount;

  • using a Product contrary to healthcare advice;

  • misuse or improper storage of a Product; or

  • using a Product for a purpose other than its intended use.

5.5

If you are unsure whether a Product is suitable for you, you should consult a qualified healthcare professional before use.

5.6

Nothing in these Terms excludes, restricts, or modifies any consumer right, guarantee, or remedy that cannot lawfully be excluded.

6. Orders

6.1

To place an Order, follow the instructions on the Website and complete the payment process.

6.2

An Order is deemed accepted once we issue an Order confirmation by email or otherwise confirm acceptance of the Order.

6.3

Each confirmed Order constitutes a separate agreement between you and Tradesman Nutrition.

6.4

We may refuse, limit, or cancel Orders at our discretion where reasonably necessary, including but not limited to circumstances involving:

  • suspected fraud or unauthorised transactions;

  • bulk or commercial quantities;

  • suspected resale activity;

  • errors in Product descriptions, prices, promotions, or Website information;

  • stock unavailability;

  • payment failure;

  • shipping restrictions; or

  • Orders that we reasonably believe breach these Terms.

6.5

If we cancel an Order before dispatch and payment has already been collected, we will refund the amount paid for the cancelled Order.

6.6

We are not responsible for Orders that fail to process because of internet connection issues, payment gateway failures, Website interruptions, or other technical issues outside our reasonable control.

7. Payment

7.1

Payment must be made at checkout using one of the payment methods displayed on the Website.

7.2

Payments may be processed through third-party payment providers, including credit card processors, digital wallets, PayPal, Shop Pay, or other providers made available through the Website.

7.3

If suspicious or potentially fraudulent activity is detected, we may require additional verification before processing an Order.

7.4

We may refuse or cancel an Order where we are unable to verify a transaction or where we reasonably believe the transaction may be fraudulent or unauthorised.

8. Delivery & Risk

8.1

We will make reasonable efforts to dispatch and deliver Products within the estimated delivery timeframes shown on the Website.

8.2

Dispatch dates and delivery timeframes are estimates only and may be affected by circumstances outside our control, including carrier delays, customs processing, weather, public holidays, peak periods, or other logistical disruptions.

8.3

You are responsible for providing a complete and accurate shipping address.

8.4

Risk in the Products passes to you upon delivery of the Products to you, your nominated recipient, or as otherwise provided under applicable law.

8.5

Carrier tracking information may be used as evidence that an Order has been delivered.

8.6

To the maximum extent permitted by law, we are not responsible for:

  • courier or postal delays outside our reasonable control;

  • missed deliveries caused by incorrect or incomplete address information supplied by you;

  • Orders delivered to an address incorrectly entered by you;

  • theft, loss, or damage occurring after an Order has been successfully delivered; or

  • delays caused by customs or border authorities.

9. Faulty, Damaged or Incorrect Products

9.1

If a Product arrives damaged, faulty, defective, or incorrect, please notify us as soon as reasonably possible at:

support@tradesmannutrition.com

Where possible, we recommend notifying us within 7 days of delivery so that we can investigate the issue promptly.

9.2

We may require photographs, videos, packaging information, batch information, Order information, or other reasonable evidence before approving a replacement or refund.

9.3

If a Product is confirmed as faulty, damaged, defective, or incorrectly supplied, we will provide an appropriate remedy, which may include replacement or refund.

9.4

Where applicable law provides you with additional rights or remedies, those rights are not affected by the recommended 7-day notification period.

9.5

We reserve the right to reject claims that are fraudulent, misleading, unsupported, or relate to damage caused after delivery through misuse, improper storage, or circumstances outside our control.

10. Returns, Refunds & Money-Back Guarantees

10.1 Change of Mind

Except where required by applicable law or expressly provided under a Tradesman Nutrition money-back guarantee or promotion, we do not accept returns or provide refunds solely because you have changed your mind.

10.2 Refund Policy

Our Refund Policy forms part of these Terms.

Where there is any inconsistency between these Terms and a mandatory consumer right under applicable law, the applicable consumer law will prevail to the extent required.

10.3 90-Day Money-Back Guarantee

Tradesman Nutrition offers a voluntary 90-Day Money-Back Guarantee on certain eligible Products purchased in certain markets.

The guarantee currently applies as follows:

United States

  • Shred

  • Meal Replacement Shake

Canada

  • Shred

  • Meal Replacement Shake

United Kingdom

  • Shred

The 90-Day Money-Back Guarantee does not currently apply to Products purchased or shipped to Australia or New Zealand unless expressly stated otherwise by Tradesman Nutrition.

10.4

Only eligible Products and eligible purchases described in our current 90-Day Money-Back Guarantee Policy qualify for the guarantee.

10.5

Eligibility may be subject to requirements including:

  • purchasing the required eligible supply;

  • purchasing directly through an eligible Tradesman Nutrition Website;

  • completing the required usage period;

  • submitting a claim within the required timeframe;

  • providing proof of purchase;

  • providing photographs or other evidence specified in the guarantee policy; and

  • complying with any other eligibility conditions stated in the guarantee policy.

10.6

The complete eligibility requirements, exclusions, claim procedure, deadlines, refund calculation, and other conditions are contained in our 90-Day Money-Back Guarantee Policy, which forms part of these Terms.

10.7

The 90-Day Money-Back Guarantee is a voluntary Tradesman Nutrition guarantee and does not limit any mandatory rights or remedies available to you under applicable law.

11. Intellectual Property

All trademarks, logos, graphics, slogans, branding, Product names, trade names, images, photographs, videos, designs, written content, Website content, advertisements, and other intellectual property associated with Tradesman Nutrition are owned by or licensed to Tradesman Nutrition.

You may not copy, reproduce, distribute, modify, publish, display, sell, license, exploit, or otherwise use these materials without prior written permission from Tradesman Nutrition, except where permitted by law.

12. Third-Party Links & Services

12.1

The Website may contain links to third-party websites, services, payment providers, social media platforms, or other external services.

12.2

We do not control third-party websites or services and are not responsible for their content, availability, security, privacy practices, products, or services.

12.3

Your use of third-party websites or services may be subject to separate terms and conditions.

13. Disclaimer of Warranties & Limitation of Liability

13.1

We do not guarantee that the Website will always be uninterrupted, error-free, secure, or available.

13.2

To the maximum extent permitted by applicable law, we exclude liability for:

  • indirect, incidental, special, or consequential losses;

  • loss of profits, revenue, business opportunities, goodwill, or data;

  • losses caused by improper or unintended use of Products;

  • losses arising from failure to follow Product instructions or warnings;

  • reliance on general information provided through the Website or our marketing materials; and

  • circumstances outside our reasonable control.

13.3

Where permitted by applicable law, our liability in connection with the supply of a Product may be limited to the replacement or re-supply of the Product, or refund of the amount paid for the Product.

13.4

Nothing in these Terms excludes or limits liability, rights, guarantees, or remedies that cannot lawfully be excluded or limited under applicable law.

14. Indemnification

To the maximum extent permitted by applicable law, you agree to indemnify and hold harmless Tradesman Nutrition, B-Bros LLC, and their respective officers, directors, employees, contractors, representatives, and agents against claims, losses, liabilities, damages, costs, or expenses arising from:

  • your material breach of these Terms;

  • your unlawful use of the Website;

  • your misuse of Products;

  • your violation of applicable laws; or

  • your infringement of another person's rights.

This section does not require you to indemnify us for losses caused by our own unlawful conduct, negligence, or breach of obligations where such liability cannot lawfully be excluded.

15. Viruses & Security

15.1

We cannot guarantee that the Website will always be completely free from viruses, malware, harmful code, or security vulnerabilities.

15.2

You are responsible for maintaining appropriate security and virus protection on your own devices.

15.3

We take reasonable measures to protect the Website and information transmitted through it, but no method of electronic transmission or storage can be guaranteed to be completely secure.

16. Cookies & Tracking Technologies

16.1

We may use cookies, pixels, analytics tools, and similar technologies in connection with the Website.

16.2

These technologies may be used for purposes including:

  • operating the Website;

  • remembering Website preferences;

  • improving Website performance;

  • analysing Website traffic;

  • fraud prevention and security;

  • advertising; and

  • measuring marketing performance.

16.3

Where required by applicable law, we will obtain any consent required for the use of non-essential cookies or tracking technologies.

16.4

Further information regarding our collection and use of information is contained in our Privacy Policy.

17. Governing Law

17.1

These Terms and each Order are governed by the laws applicable in the jurisdiction to which the Order is delivered, based on the shipping address provided at checkout.

17.2

For Orders delivered within the United States, these Terms and the Order are governed by the applicable laws of the state in which the delivery address is located, together with applicable federal law.

17.3

For Orders delivered within Canada, these Terms and the Order are governed by the applicable laws of the province or territory in which the delivery address is located, together with applicable federal law.

17.4

For Orders delivered within Australia, these Terms and the Order are governed by the applicable laws of the state or territory in which the delivery address is located, together with applicable Commonwealth law.

17.5

For Orders delivered within the United Kingdom, these Terms and the Order are governed by the applicable laws of the jurisdiction in which the delivery address is located, together with applicable United Kingdom law.

17.6

For Orders delivered within New Zealand, these Terms and the Order are governed by the laws of New Zealand.

17.7

If an Order is delivered to a country or jurisdiction not specifically listed above, these Terms and the Order will be governed by the laws applicable to the delivery location, to the extent permitted by law.

17.8

Nothing in these Terms excludes, restricts, or modifies any mandatory consumer rights, protections, guarantees, or remedies that apply under applicable law.

18. Changes to These Terms

18.1

Tradesman Nutrition may update these Terms from time to time.

18.2

Updated Terms will apply from the date they are published on the Website unless otherwise stated.

18.3

Changes to these Terms will not retrospectively alter an Order that has already been completed, except where required by law.

18.4

Your continued use of the Website after updated Terms take effect constitutes acceptance of those updated Terms.

19. Contact Information

For questions regarding these Terms, Orders, refunds, or Products:

Email: support@tradesmannutrition.com

20. Subscriptions & Recurring Orders

20.1

Some Products offered by Tradesman Nutrition may be available on a subscription or recurring-delivery basis.

20.2 Cancel Anytime

There is no minimum subscription commitment.

You may cancel your subscription at any time.

20.3

By purchasing a subscription, you agree that subscription payments will automatically be charged to your nominated payment method at the frequency selected and disclosed at checkout until the subscription is cancelled.

20.4

The applicable Product, price, subscription discount, billing frequency, and delivery frequency will be displayed when you subscribe.

20.5 Cancellation Policy for Subscriptions

You may cancel your subscription at any time using the subscription-management functionality made available through your account or another cancellation method provided by Tradesman Nutrition.

There is no subscription cancellation fee.

20.6

If you cancel your subscription after a subscription payment has already been processed, the cancellation will apply to future subscription billing cycles.

The current Order that has already been charged may still be fulfilled and dispatched.

This does not limit any refund, cancellation, consumer, or money-back guarantee rights that may otherwise apply to that Order.

20.7

Cancelling a subscription does not automatically cancel or refund an Order that has already been processed.

20.8

Where an eligible subscription Order qualifies for the 90-Day Money-Back Guarantee, cancelling the subscription does not prevent you from making a claim under that guarantee.

Eligibility remains subject to all requirements of the 90-Day Money-Back Guarantee Policy.

20.9

Except where required by applicable law or covered by our 90-Day Money-Back Guarantee or another express promotion, refunds will not be issued merely because a subscription has been cancelled after an Order has already been processed.

20.10

Tradesman Nutrition may change subscription pricing, Product availability, subscription discounts, delivery frequencies, or other subscription features from time to time.

Where an existing subscription is materially affected, we will provide notice where required by applicable law.

20.11

You may cancel your subscription before a notified pricing or subscription change takes effect.

20.12

Tradesman Nutrition reserves the right to modify, pause, discontinue, or cancel a subscription offering where reasonably necessary, including because of Product discontinuation, stock availability, regulatory requirements, suspected misuse, or other operational reasons.

If we cancel a subscription, no further subscription charges will be made after cancellation takes effect.

21. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable in a particular jurisdiction, that provision will be interpreted or limited to the minimum extent necessary so that it is enforceable.

If it cannot be made enforceable, that provision will be severed without affecting the validity or enforceability of the remaining provisions.

22. Entire Agreement

These Terms, together with any policies expressly incorporated into them, including our Privacy Policy, Refund Policy, and where applicable our 90-Day Money-Back Guarantee Policy, constitute the agreement between you and Tradesman Nutrition relating to your use of the Website and purchase of Products.

Nothing in this section excludes representations, rights, or obligations that cannot lawfully be excluded.